Refund policy

At EarthnAirCreations, we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be situations where a refund is necessary. Please read our refund policy carefully to ensure a smooth process.

1. Eligibility for Refund:

• Refunds are eligible within 30 days from the date of purchase.
• To be eligible for a refund, the item must be unused and in the same condition as received.
• Customized or personalized items are exempt from refunds unless there is a defect or error on our part.

2. How to Request a Refund:

• To request a refund, please email us at amy@earthnaircreations.com with your order number and a detailed explanation of the reason for the refund.
• We may require photographic evidence of the product for verification purposes.

3. Refund Process:

• Once your request is received and approved, we will initiate a refund to your original method of payment.
• Please allow 7-10 business days for the refund to reflect in your account.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping service to ensure the safe return of the item.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including return shipping costs.

6. Cancellation Policy:

• Orders can be canceled within 24 hours of purchase. After 24 hours, the order is considered in the processing phase and cannot be canceled.

7. Changes to Orders:

• Changes to orders (address, size, etc.) can be made within 24 hours of purchase. After that period, changes cannot be guaranteed.

By purchasing from EarthnAirCreations, you agree to abide by this refund policy.

We appreciate your understanding and cooperation. If you have any questions or concerns, please contact us at amy@earthnaircreations.com.

Thank you for choosing EarthnAirCreations!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.